◉ Welcome to EM Sneakers, Happy shopping at EM Sneakers!

◉ We accept all of the following payment methods for secure online payment:

Credit Card & Debit Card

- Including Visa, MasterCard, JCB, AE, etc. 

Zelle

- Contact us for Zelle informaiton to pay with Zelle. Make sure to have your details at the ready. (Order No. + Details)

Cash App

Paypal

- Contact us so we can provide Paypal invoice to you. Please get in touch by simply clicking the icon which can be located at the bottom right corner of the page. Make sure to have your details at the ready. (Order No. + Details)

Shipping and Delivery

◉ EM Sneakers products are shipped through Fedex or USPS, DHL, EMS, etc.
◉ Transportation time of each transporter
- Fedex takes 7-10 days for shipping
- USPS takes 10-14 days for shipping
- DHL takes 10-14 days for shipping
- EMS requires 10-14 days for shipping
◉ Logistics update time: After shipment, due to problems with the transporter, the logistics information will be delayed for 3 to 5 days. We are deeply sorry for the inconvenience caused to you.

What happends if I am not the there when the post office delivers the package?

◉ They will leave a notice paper, call you, or send you an SMS. Giving you the option the pick it up in your nearest post office, or to set up a date for the delivery. You can call the post customer service and ask them about the package. You will find the customer service info on their website.

Why is there no cash on delivery option?

◉ The order leaves directly from the factories to the indicated address, as it is an international postal shipment, it does not give us the possibility of cash on delivery as payment.

I have not received my order, what I can do?

◉ We guarantee a refund if you have not received the ordered item within 90 days. If 90 days have passed and you have not received the ordered item, you can request a full refund of it by sending an email from the contact section indicating the order reference. Once the refund is requested, our team will study your case and communicate a resolution within 72 hours. If your request is approved, a refund will be made for the amount of the item not received, if possible it will be made using the same payment method that you used when placing the order. Depending on the payment method, the refund may take 5 to 10 business days to become effective.

How to connect EM Sneakers when I have questions?

◉ If you have any questions, please feel free to contact us. Any problem can be solved perfectly.

◉ WhatsApp: +44 7927522951

◉ E-mail: emsneakersems@gmail.com

Replacement Measures

- If any items are lost or damaged due to transportation, please contact customer service and we will resend the goods or take compensation measures for you.

- Tip: When contacting customer service, remember to provide relevant pictures and videos of damaged goods so that we can help you solve the problem faster.

Return & Exchange

- If you are making a return All items sent back to us must be in original condition with all tags and tags: unused, unworn, altered or washed, etc.
- Please return the package to us via FedEx or USPS or EMS and provide us with the tracking number.
- Please note that we do not accept freight collect. If you choose freight collect, we will not arrange a refund for you.
- We will arrange a refund or exchange for you once we receive the returned shoes.

Refund

◉ If you do not want the shoes due to your own reasons after placing the order but before the shoes are shipped. Whichever channel you paid through, we will refund you according to the original channel.
- PayPal refund arrival time (generally real-time arrival)
- Credit card payment refund time (usually about 7-20 working days)

Warm Reminder

◉ If the color, size, style you receive does not match the order or confirmed QC picture and there is a quality problem. Please take a photo of the item and send the image to us. We will take full responsibility for quality problem items.
- We are not responsible for any packages that are detained by customs during return or lost in transit.
- You can enjoy the return service but we will not return or exchange the goods after the specified period.

No return or exchange in this case

- Ordered the wrong shoes or wrong size.
- You clicked "OK" to confirm delivery without carefully reviewing the product quality inspection pictures.
- Providing an incorrect address causes delivery failure.
- After-sales application where the product is subjectively believed to be defective or of poor quality.
- Items that have been used, damaged, engraved or altered by a third party.
- Unauthorized, incorrectly packaged or improperly insured items.
◉ If you have any questions about returns and exchange, please contact us!

Cancel the order

◉ If you have placed an order and would like to cancel it later, please contact our customer service representatives as soon as possible. But if your order has already been shipped, we will not be able to cancel it. Thank you for your understanding.

Contact Information

◉ WhatsApp: +44 7927522951

◉ Email:emsneakersems@gmail.com