We accept all of the following payment methods for secure online payment:

💳 Credit/Debit Cards

     Visa, Mastercard, JCB, American Express, and more.

     ✔️ Processed securely via encrypted checkout.

🔐 PayPal

1. Contact us with your PayPal-registered email and order number.

2. We’ll send a secure invoice directly to your PayPal account.

3. Complete payment to lock in your order and start QC prep immediately!

📲 Zelle

1. Reach out to us for Zelle payment details.

2. Include your order number + item details for quick processing.

💵 Cash App

1. Contact us to receive our Cash App QR code.

2. Confirm your order number + item details for smooth tracking.

EM Sneakers accepts card payment on the website (fastest), banktransfer, Paypal, (Paypal, bank transfer, Zelle need to find us to obtain an account)

📞For assistance, reach out via:

• WhatsApp: +44 7927522951

• Email: emsneakersems@gmail.com

Shipping & Delivery Policy

1. Shipping Methods & Timelines

• Carriers Used: FedEx, USPS, DHL, EMS, and others.

• Estimated Delivery Times:

  • FedEx: 8-12 business days

  • Other carriers: 10-20 business days

• Tracking Updates:
  Tracking information may be delayed by 3-5 days due to carrier system synchronization. We apologize for any inconvenience.

Frequently Asked Questions (FAQ)

Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:

• Pick up the package at your local post office.

• Schedule a redelivery.
  Contact the carrier’s customer service (details on their official website) for assistance.

Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.

Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:

1. If your order hasn’t arrived within 90 days, email us at emsneakersems@gmail.com with your order number.

2. Our team will review your case and respond within 72 hours.

3. Approved refunds will be processed via your original payment method (5-10 business days to reflect).

Contact Us

For questions or concerns, reach out via:

• WhatsApp: +44 7927522951

• Email: emsneakersems@gmail.com

We’re here to ensure a seamless experience!

Damaged, Lost, or Defective Items

• Replacement/Compensation:
  If your order is lost or damaged during transit, contact us immediately via WhatsApp or email. Include photos/videos of the issue for faster resolution. We’ll resend the item or offer compensation.

Returns & Exchanges Policy

Eligibility:

• Items must be unused, unworn, and in original packaging with all tags attached.

• Returns/exchanges are only accepted for:

  • Quality defects (e.g., mismatched size, color, or style).

  • Items not matching the confirmed QC photos.

Process:

1. Notify Us: Contact us within X days of delivery to initiate a return.

2. Ship Back: Return the item via FedEx, USPS, or EMS with a valid tracking number.

   • Note: Sender must cover return shipping costs. "Freight collect" returns will be rejected.

3. Refund/Exchange: Processed within 3-5 business days of receiving the returned item.

Non-Eligible Cases:

• Incorrect size/color chosen by the customer.

• Subjective dissatisfaction (e.g., "changed my mind").

• Items altered, washed, or damaged after delivery.

• Orders confirmed via QC photos without raising issues beforehand.

• Packages lost or detained by customs during return shipping.

Refund Policy

• Pre-Shipment Cancellations:
  Full refund via original payment method if canceled before shipment.

• Post-Shipment Cancellations:
  Cannot cancel once the order is shipped.

• Refund Timelines:

  • PayPal: 24-48 hours (instant in most cases).

  • Credit/Debit Cards: 7-20 business days (varies by bank).

Order Modifications

• Address Changes/Cancellations:
  Contact us immediately via WhatsApp or email. Changes are only possible if the order hasn’t been shipped.

Quality Assurance

• Issue? Send photos of the problem to us. We fully cover defects caused during production/shipping.

Contact Us

For assistance, reach out via:

• WhatsApp: +44 7927522951

• Email: emsneakersems@gmail.com