AQ9129-001
Name: EM Sneakers Jordan 4 Retro Frozen Moments
Style: AQ9129-001
Batch: LJR
The Jordan 4 Retro Frozen Moments made its debut on August 26, 2023. Cementing itself as a must-have, this iteration of the Jordan legacy showcased a balanced new design palette.
Crafted with precision, the sneaker flashes a blend of light iron ore, sail-neutral grey, black, and metallic silver, bringing a balanced and understated aesthetic to the iconic Jordan 4 silhouette. The defining feature is its meticulous craftsmanship and the fusion of these nuanced colors with suede and leather overlays on the upper. The iconic wings on the side panel boast a flashy metallic silver hue that make the sneaker pop.
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Here is EM Sneakers, committed to providing consumers with footwear and apparel products that combine sports and fashion, as well as a pleasant shopping experience.
About Product Quality:
We have mature suppliers to provide you with products, not only cost-effective shoes and clothing products, but also new products such as accessories and hats will be launched in the future for you to choose from.
About Service:
We have set up customer service on various social media platforms to establish contact with you to ensure that we get feedback from each customer about their order.At the same time, new and old customers can update their reviews on our social media and we will pay attention to improvements in real time.The QC and logistics status of the product will be updated in the email, please check it in time so that you can get the product faster!
About Website Establishment Concept:
The market positioning of EM sneakers is for consumers who pursue high quality and comfort, especially young people. We will continue to optimize and create a comfortable shopping platform for you.
We accept all of the following payment methods for secure online payment:
💳 Credit/Debit Cards
Visa, Mastercard, JCB, American Express, and more.
✔️ Processed securely via encrypted checkout.
🔐 PayPal
Contact us with your PayPal-registered email and order number.
We’ll send a secure invoice directly to your PayPal account.
Complete payment to lock in your order and start QC prep immediately!
📲 Zelle
Reach out to us for Zelle payment details.
Include your order number + item details for quick processing.
💵 Cash App
Contact us to receive our Cash App QR code.
Confirm your order number + item details for smooth tracking.
EM Sneakers accepts card payment on the website (fastest), banktransfer, Paypal, (Paypal, bank transfer, Zelle need to find us to obtain an account)
📞For assistance, reach out via:
WhatsApp: +44 7927522951
Email: emsneakersems@gmail.com
1. Shipping Methods & Timelines
Carriers Used: FedEx, USPS, DHL, EMS, and others.
Estimated Delivery Times:
FedEx: 8-12 business days
Other carriers: 10-20 business days
Tracking Updates:
Tracking information may be delayed by 3-5 days due to carrier system synchronization. We apologize for any inconvenience.
Q: What if I’m not available during delivery?
A: The carrier will leave a notification (by note, call, or SMS) with instructions to either:
Pick up the package at your local post office.
Schedule a redelivery.
Contact the carrier’s customer service (details on their official website) for assistance.
Q: Why isn’t cash on delivery (COD) available?
A: Orders ship directly from international factories, and COD is not supported for cross-border shipments.
Q: What if I haven’t received my order?
A: We offer a 90-day delivery guarantee:
If your order hasn’t arrived within 90 days, email us at emsneakersems@gmail.com with your order number.
Our team will review your case and respond within 72 hours.
Approved refunds will be processed via your original payment method (5-10 business days to reflect).
For questions or concerns, reach out via:
WhatsApp: +44 7927522951
Email: emsneakersems@gmail.com
We’re here to ensure a seamless experience!
Replacement/Compensation:
If your order is lost or damaged during transit, contact us immediately via WhatsApp or email. Include photos/videos of the issue for faster resolution. We’ll resend the item or offer compensation.
Eligibility:
Items must be unused, unworn, and in original packaging with all tags attached.
Returns/exchanges are only accepted for:
Quality defects (e.g., mismatched size, color, or style).
Items not matching the confirmed QC photos.
Process:
Notify Us: Contact us within X days of delivery to initiate a return.
Ship Back: Return the item via FedEx, USPS, or EMS with a valid tracking number.
Note: Sender must cover return shipping costs. "Freight collect" returns will be rejected.
Refund/Exchange: Processed within 3-5 business days of receiving the returned item.
Non-Eligible Cases:
Incorrect size/color chosen by the customer.
Subjective dissatisfaction (e.g., "changed my mind").
Items altered, washed, or damaged after delivery.
Orders confirmed via QC photos without raising issues beforehand.
Packages lost or detained by customs during return shipping.
Pre-Shipment Cancellations:
Full refund via original payment method if canceled before shipment.
Post-Shipment Cancellations:
Cannot cancel once the order is shipped.
Refund Timelines:
PayPal: 24-48 hours (instant in most cases).
Credit/Debit Cards: 7-20 business days (varies by bank).
Address Changes/Cancellations:
Contact us immediately via WhatsApp or email. Changes are only possible if the order hasn’t been shipped.
Issue? Send photos of the problem to us. We fully cover defects caused during production/shipping.
For assistance, reach out via:
WhatsApp: +44 7927522951
Email: emsneakersems@gmail.com
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